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CLEANING SERVICES FAQs

For a regular cleaning plan that never fails to impress, work with The Cleaner Company. We’ve been supporting local authorities, shop owners, educational and healthcare institutions since 2011, and you could be next. Based in Central London, we work all across the capital.

  • Do you provide cleaning supplies and equipment?
    Yes, we can provide all necessary cleaning supplies and equipment as part of our service. Your Account Manager will discuss this with you in advance of the commencement of the service.
  • Can you accommodate special requests or additional services?
    Absolutely, we're here to meet your unique cleaning needs. Whether you require special attention to certain areas or additional services like carpet cleaning or window cleaning, we're happy to accommodate your requests.
  • Are your products environmentally friendly?
    We use high quality, sustainable products that are suitable for the areas to be cleaned.
  • What sets your cleaning service apart from others?
    Our commitment to excellence sets us apart. We pride ourselves on attention to detail, reliable customer service, eco-friendly practices, and customisable cleaning plans tailored to each client's needs. With us, you can expect nothing less than exceptional results every time.
  • What services do you offer?
    We offer a comprehensive range of commercial cleaning services, including vacuuming, mopping, dusting, sanitising restrooms, waste removal, surface disinfection, and more. Our goal is to ensure a clean and hygienic environment for your site.
  • Do you offer customisable cleaning schedules?
    Yes, we understand that every business has unique cleaning requirements. That's why we offer customisable cleaning schedules to accommodate your preferences, whether you need daily, weekly, bi-weekly, or monthly cleanings.
  • Are you insured and bonded?
    Absolutely, we are fully insured and bonded for your peace of mind. Our insurance coverage protects your property and ensures that you're covered in the unlikely event of any damages or accidents during the cleaning process.
  • Are your cleaners trained and experienced?
    Absolutely, our cleaners are highly trained professionals with extensive experience in commercial cleaning. They undergo regular training sessions to stay updated on the latest cleaning techniques and industry standards, COSHH, Health & Safety and Safeguarding.
  • How do you ensure quality control?
    We maintain stringent quality control measures to ensure consistently high standards of cleanliness. This includes regular inspections, customer feedback systems, and performance evaluations to address any issues promptly and effectively.
  • What are your pricing and payment options?
    Our pricing is transparent and competitive, tailored to suit your specific cleaning needs. We offer flexible payment options, including hourly rates, flat fees, or customised packages, depending on the scope of the project.

WHERE YOUR SATISFACTION MATTERS
Rated 5 stars by our clients on Yell

Extremely happy with the service

"I booked a cleaner in for weekly domestic cleaning. Great service, polite cleaner. Very thorough, the cleaner attended on time and did a very good job, she offered cleaning tips and advice. They were very accommodating over the phone even when I changed my original booking several times. Very good job will use again."

Tizzy

We deliver exceptional results every time

Call 0800 246 5868 to reach The Cleaner Company and agree to the terms of your custom cleaning contract!

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